Wednesday, October 17, 2018
Google Duplex: A swamp-draining opportunity, lost
Still waiting for some really good swamp-draining news, but this ain't it. I would not appreciate getting one of these calls if I ran a restaurant or a salon. Seems more dehumanizing somehow than having a real person on the other end of the line. I wish they had built something that maps directly into reservation systems themselves & shows free/busy times, but that assumes a level of schedule interoperability that we have yet to achieve, not because standards don’t exist, but because they are not widely supported, and may never be. Instead, it’s basically like a new interruption. Or am I just old fashioned?